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Awesome Postnatal

Updated 2026-08-25 · 1,504 reviewed · 194 listed · Scored from 22 Google reviews · How we rank ›

4.5(22) 64 composite score See reviews on Google
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22 Google reviews

Awesome Postnatal
Service
international-schools
Reviews
22

What recent reviews say

Most mothers praise Ms. Neoh's breastfeeding support and the nannies' warmth, along with convenient proximity to hospitals and meal quality. However, two serious incidents involving rough baby handling and unreported scratches have eroded trust; facility issues (heat, broken fans, short hot water) and repetitive meals also frustrate guests, especially those paying for premium suites.

Recent shift: Two severe safety incidents (unreported baby injury and rough handling) and ongoing facility complaints have tempered otherwise strong sentiment around staff warmth and support.

Praised for
  • supportive, knowledgeable staff (Ms. Neoh, nannies)
  • nutritious, well-balanced meals
  • convenient hospital location
  • CCTV baby monitoring peace of mind
  • professional, caring nanny team
Watch-outs
  • inconsistent nanny care quality; two severe safety concerns reported
  • repetitive meal options despite package promises
  • facility issues: poor ventilation, broken equipment, weak hot water
  • poor communication around baby incidents
  • overpriced for service level, especially premium rooms
caring-staffresponsive-admingood-facilitiessafe-environment
Best for: First-time mothers seeking structured postnatal support and breastfeeding guidance.
Think twice if: Safety and facility maintenance concerns reported (baby handling incidents, broken equipment); premium-priced rooms may not meet expectations.

Strengths

  • Supportive breastfeeding guidance from Ms. Neoh
  • professional nanny team
  • convenient hospital proximity
  • CCTV baby monitoring

Worth knowing

  • Ms. Neoh provides one-on-one breastfeeding support and emotional guidance
  • nannies provide daily updates via CCTV
  • meals delivered on time to rooms
  • President Suite (RM9.5k) reported to have weak air-con, broken ceiling fan, poor hot water system
  • two documented incidents of rough baby handling and unreported baby injury

How we scored this

How We Rank
Star rating 77
Review volume 59
Review recency 66
Review sentiment 48
Profile completeness 75
Verification 0

Rating breakdown

5
18
4
1
3
0
2
1
1
2

Common questions

Can I see my baby while staying here?
Yes. CCTV monitoring is provided so mothers can watch their babies. Mothers can also bring babies to their room for time together.
Is there breastfeeding support?
Yes. Ms. Neoh provides one-on-one guidance and support throughout the postnatal stay.
How close are hospitals?
The centre is conveniently near several major hospitals in Penang, within easy driving distance.
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Last updated 2026-08-25